LISBON CHIADO HOTEL

Privacy Policy

Please read this Privacy Policy carefully. The processing of your personal data implies the knowledge and acceptance of the conditions contained herein.

1. Who is responsible for collecting and processing data?

Lisbon Chiado Hotel, headquartered at Largo Rafael Bordalo Pinheiro 20, 1200-369 Lisboa, is the entity responsible for the collection and processing of your personal data.
For matters related to the processing of personal data, you may contact us through the email: info@lisbonchiadohotel.com.
If applicable, Lisbon Chiado Hotel has appointed a Data Protection Officer (DPO), who can also be contacted at the same address.

2. What is personal data?

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

3. What personal data are collected and processed?

Lisbon Chiado Hotel may collect and process, among others, the following categories of personal data:

• Reservations and stays: name, email address, telephone number, postal address, payment details, booking preferences.
• Recruitment: identification and contact details, CV and professional information.
• Marketing/Newsletter: name and email address.
• Website usage: IP address, browser type, operating system, and browsing behaviour (through cookies and similar technologies – see our Cookies Policy).

We assume that the data you provide is accurate, up to date, and supplied either by yourself or with due authorization.

4. How are your data collected?

Personal data may be collected through the following means:

• E-mail;
• Website forms;
• Telephone contact;
• In person.

Data are processed and stored securely, in accordance with the applicable legislation, in electronic and/or paper format, and only for the purposes described below.

5. Purposes and legal basis of processing

Lisbon Chiado Hotel processes your personal data only for specific, explicit, and legitimate purposes and on the following legal grounds:
Performance of a contract or pre-contractual procedures

• Reservations, bookings, and stay management;
• Billing and payment verification;
• Customer support and information requests.

Consent (when freely given and revocable at any time)

• Sending newsletters;
• Marketing communications;
• Participation in loyalty programs.

Compliance with legal obligations

• Registration and communication obligations arising from tax, accounting, and hotel regulations;
• Complaint handling.

Legitimate interests

• Customer satisfaction surveys;
• Statistical analysis and market research;
• Maintenance of contact lists.

Recruitment

• Management of applications and selection processes.

6. With whom are your data shared?

Your personal data may be shared with:

• Entities of the same business group;
• Judicial or administrative authorities, when legally required;
• Recruitment and selection companies (for recruitment purposes);
• Service providers or subcontractors who process data on behalf of Lisbon Chiado Hotel, bound by contractual obligations of confidentiality and compliance with data protection rules.

We do not transfer your data to third parties for commercial purposes without your explicit consent.

7. International data transfers

In case of transfers of personal data to third countries outside the European Union (EU) or the European Economic Area (EEA), Lisbon Chiado Hotel ensures that adequate safeguards are implemented, namely through:

• Adequacy decisions by the European Commission;
• Standard Contractual Clauses;
• Binding corporate rules, where applicable.

The use of Lisbon Chiado Hotel’s social networks may imply data processing by service providers outside the EU/EEA. In these cases, we recommend consulting the privacy policies of each provider.

8. Data subjects’ rights

Under the terms of the GDPR, you have the following rights regarding your personal data:

• Right of access;
• Right of rectification;
• Right to erasure (“right to be forgotten”);
• Right to restriction of processing;
• Right to data portability;
• Right to object (including for direct marketing);
• Right to withdraw consent (when processing is based on consent, without affecting lawfulness prior to withdrawal).

You may also lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) or with any other competent supervisory authority under the GDPR.

9. Data retention period

Your personal data will only be kept for as long as necessary for the purposes for which it was collected or to comply with legal obligations. After the retention period, your data will be securely deleted or anonymized.

10. Data security

Lisbon Chiado Hotel applies appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
All subcontractors and partners are contractually bound to apply equivalent security measures.

11. Communications and corporate operations

In the event of a merger, acquisition, or corporate restructuring, users’ data may be communicated to third parties involved in the process, with due safeguards, and without prejudice to their rights under the GDPR.

12. Changes to the Privacy Policy

Lisbon Chiado Hotel may, at any time, update or amend this Privacy Policy. Updates will be duly published on our website, and where changes are substantial, you will be notified appropriately.

13. Cookies Policy

Lisbon Chiado Hotel uses cookies to improve your browsing experience, optimize services, and analyze site usage. For more information, please consult our Cookies Policy.

Cookie Policy

1. What are cookies?

Cookies are small text files stored on your computer, smartphone, or tablet when you visit our website. They help improve your browsing experience, remember your preferences, and collect information about how the site is used.

2. What types of cookies do we use?

• Essential cookies: required for the website to work properly (e.g., reservations and login).
• Performance cookies: help us understand how the site is used so we can improve content and services.
• Functional cookies: store your preferences (e.g., language).
• Marketing cookies: used to show relevant ads and measure campaigns (e.g., Google Ads, Facebook).

Some cookies are set by us, and others by external services (such as Google or social media).

3. How do we get your consent?

When you first visit our site, a cookie banner will appear, giving you the option to:

• Accept all cookies;
• Reject cookies;

4. How to control or delete cookies?

You can disable cookies in your browser settings. However, if you block essential cookies, some parts of the site may not function correctly.
Useful links for cookie management:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

5. Changes to this Cookie Policy

We may update this Cookie Policy whenever necessary. Any changes will be published on our website.